x99o's Privacy Policy

1.1 Information You Provide Directly

When you create an account on x99o or use our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Details of your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Documents required for identity verification
• Information provided via live chat or email

1.2 Automatically Collected Information

When you browse our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser type, version, and language settings
• Operating system information
• Usage data related to page visits, clicks, and session duration
• Information collected through cookies and similar tracking technologies
• Referral source and entry path to the site

1.3 Financial Transaction Information

To process deposits and withdrawals, x99o collects the following financial information:

• Transaction amount and date
• Identifying details of the payment method (such as the last few digits of a mobile number)
• Transaction ID and reference number
• Deposit and withdrawal history

2.1 Account Management and Service Delivery

• Creating and managing your account
• Completing login and identity verification processes
• Processing transactions related to deposits, withdrawals, and bonuses
• Displaying information related to gaming history and balance
• Ensuring VIP program benefits

2.2 Security and Fraud Prevention

• Detecting and preventing suspicious activity and fraud
• Protecting against unauthorized account access
• Complying with Anti-Money Laundering (AML) policies
• Preventing the creation of multiple accounts
• Ensuring age verification (21+ rule)

2.3 Communication and Customer Support

• Providing 24/7 support via live chat
• Responding to support requests by email ([email protected])
• Sending important notifications related to the service
• Sending confirmation messages related to account activity

2.4 Platform Development and Analytics

• Analyzing user experience to improve service quality
• Identifying and resolving technical issues
• Planning the addition of new features and games
• Improving the payment process and transaction speed

3.1 Essential Cookies

These cookies are essential for the core functionality of the website. Without them, login, session management, and payment processing will not work properly. These cookies cannot be disabled.

3.2 Performance Cookies

These cookies help us understand how users navigate the site. The information collected does not directly identify you — it is analyzed as aggregate statistics.

3.3 Cookie Controls

You can delete or block cookies from your browser settings. Keep in mind, however, that disabling certain cookies may limit some functionality on x99o.

4.1 Payment Providers

Necessary information is shared with bKash, Nagad, Rocket, Upay, and authorized banks in Bangladesh to process your financial transactions. These providers manage information according to their own privacy policies.

4.2 Technology Service Providers

Software and cloud service providers that assist in operating our platform may have limited access to information. These organizations operate under strict confidentiality agreements.

4.3 Legal Obligations

If a legal order, court directive, or valid request from a government authority is received, x99o may be required to provide relevant information. In such cases, only the minimum information necessary to meet the legal requirement will be supplied.

4.4 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI may process limited technical data for game functionality. This information does not directly identify any individual.

5.1 Security Measures

x99o follows industry-standard security practices to keep your information safe:

• SSL (Secure Socket Layer) encryption — every connection is encrypted
• Sensitive data stored in encrypted form in the database
• Access controls — only authorized staff can access specific information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems

5.2 Data Retention Period

x99o retains your information only for as long as necessary. Generally, data is kept for the duration your account is active and for the period required to meet legal obligations after the account is closed. Financial transaction records may be kept for a longer period in accordance with regulatory requirements.

x99o provides services only to individuals who are 21 years of age or older. We never knowingly collect or store the information of anyone under the age of 21.

Age is verified at the time of account registration. If a user provides false age information and this is later proven, x99o reserves the right to immediately close the account and the associated information will be deleted.

Third-party game software is integrated into the x99o platform. These game providers may have their own privacy policies, which differ from ours. If you play games directly with these providers, their policies may also apply.

In addition, payment providers bKash, Nagad, Rocket, and Upay have their own privacy policies. It is advisable to read their privacy policies before using these services. x99o is not responsible for the data protection practices of third parties.

x99o may change or update this Privacy Policy from time to time. If changes are made, we will update the "Last Updated" date at the top of the Policy. For significant changes, we may send a notification to your registered email.

Continuing to use the platform after changes are made will be considered your acceptance of the new policy. We therefore recommend reviewing this page regularly.

This Privacy Policy and your relationship with x99o will be governed by the laws of Bangladesh. In the event of any dispute or disagreement, both parties will first attempt to resolve the matter through direct discussion.

x99o is committed to complying with Bangladesh's existing legal framework on data protection and any future digital security regulations that may be enacted.